AgKnow is our state-of-the-art knowledge management system, designed to capture, organize, and distribute information across your organization efficiently.
At the heart of AgKnow is its AI-powered content categorization and tagging system. As new information is added to the system, whether it’s customer service scripts, product manuals, or internal policies, AgKnow’s AI automatically analyzes the content, categorizes it, and tags it with relevant keywords. This ensures that information is logically organized and easily retrievable.
AgKnow’s automatic content updates and version control features ensure that information remains current and accurate. The system can be set to regularly review content, flag outdated information, and even suggest updates based on new data inputs. This is particularly valuable in fast-moving industries where information quickly becomes obsolete.
One of AgKnow’s most innovative features is its personalized content recommendations.
By analyzing user behavior and search patterns, the system learns to anticipate information needs, proactively suggesting relevant content to users. This not only saves time but also helps uncover valuable insights that might otherwise be overlooked.
Customer service agents, for instance, can access relevant information from AgKnow directly within their AgnoCon interface, enabling them to provide accurate and timely responses to customer queries
Key Features
- AI-powered content categorization and tagging
- Natural language search capabilities
- Automatic content updates and version control
- Personalized content recommendations for users
- Integration with AgnoCon and AgnoVC for seamless knowledge access
Capabilities
Omnichannel Integration
Voice, SMS, Email, Messenger & Social Media Channels
AI Routing
Advanced AI routing engine to analyze contextual driven data to route interactions across mutliple channels
Security, Complaince, & Encryption
Robust security and complaince feature (GDPR, HIPAA, PCI DSS) & encryptions (TLS, SRTP, SIP, ACLs)
API Flexibility
Default & Custom API Integration with third-party application (e.g., CRM, Ticketing System, HMS, ERP, etc)
AI Driven Analytics & Reports
Advanced AI integration to analyze sentiment & semantic, Interactions & KPI and Reports
Scability & High Availablity
Flexible, cloud-based architecture allowing for easy scalability and clustered deployment & distributed architecture
Benefits
- Reduced time spent searching for information by up to 50%
- Improved consistency in customer service responses
- Faster onboarding and training of new employees
- Enhanced collaboration and knowledge sharing across departments.
To learn how our AI powered solutions can help you thrive, write to us:
